Privacy policy

 

At Shaheen Dawakhana, we are committed to protecting your privacy while providing a trusted and personalized healing experience rooted in Unani principles. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or seek herbal consultation.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with us:

Personal & Contact Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address

Order & Transaction Information

  • Products viewed, added to cart, or purchased
  • Order history, returns, and exchanges
  • Payment method details (processed securely via third-party providers)

Account Information

  • Username, password, and preferences (if you create an account)

Health & Consultation Information

  • Any health-related information you voluntarily share during consultation (WhatsApp, call, or in-clinic)

Technical & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Interaction with website features

2. How We Collect Information

We collect information:

  • Directly from you (when placing orders, filling forms, or contacting us)
  • Automatically through cookies and website tracking technologies
  • From service providers such as payment processors, delivery partners, and Shopify
  • From third-party tools used for analytics and marketing

3. How We Use Your Information

We use your information for the following purposes:

Order Processing & Services

  • To process and deliver your orders
  • To manage payments, returns, and exchanges
  • To provide customer support

Herbal Consultation & Care

  • To understand your condition
  • To recommend suitable Unani remedies
  • To prepare personalized herbal treatments

Improving Experience

  • To enhance website functionality and performance
  • To personalize your shopping experience
  • To recommend relevant products

Communication

  • To send order updates and service notifications
  • To respond to inquiries
  • To send promotional messages (you can opt out anytime)

Security & Legal Compliance

  • To prevent fraud and misuse
  • To comply with legal obligations
  • To protect our business and users

4. Herbal Consultation & Medical Confidentiality

At Shaheen Dawakhana, your trust is our responsibility.

  • All health-related information is treated as strictly confidential
  • Shared only with authorized Hakeems for treatment purposes
  • Used solely to recommend appropriate herbal remedies
  • Never sold or disclosed without your consent

5. Payments & Financial Information

  • All payments are processed through secure third-party payment gateways
  • We do not store your credit/debit card details on our servers

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve browsing experience
  • Remember your preferences
  • Analyze website traffic
  • Show relevant advertisements

You can disable cookies through your browser settings if preferred.

7. How We Share Your Information

We may share your information with:

  • Shopify (our eCommerce platform)
  • Payment processors for secure transactions
  • Courier partners for delivery
  • Service providers (IT, analytics, customer support)

We may also share data:

  • When required by law
  • To prevent fraud or security threats
  • With your consent

We do not sell or rent your personal information.

8. Shopify & Third-Party Processing

Our store is powered by Shopify, which may process your data to:

  • Operate and improve the store
  • Enable secure transactions
  • Provide analytics and personalized experiences

Your data may be processed in countries outside your residence as part of Shopify’s infrastructure.

For more details, you may review Shopify’s privacy policy.

9. Data Security

We implement appropriate technical and administrative measures to protect your data from:

  • Unauthorized access
  • Misuse or disclosure
  • Loss or alteration

However, no system is completely secure, and sharing information online is at your own risk.

10. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes

11. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

12. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from minors.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

15. Contact Us

Shaheen Dawakhana
Website: www.shaheendawakhana.com
Email: contact@shaheendawakhana.com
Address: 100/2, Sector 5-G, North Karachi, Karachi, Pakistan